This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Privacy Policy.

If you have any questions about our Privacy Policy then please contact hello@ovio-collection.com or call +44(0)845 643 5479 and we will be more than happy to assist you.

Who are we?

OVIO is clinically created by Optimum Medical – one of the world’s leading healthcare lubrication specialists. Years of experience in medical lubrication have gone into the development of the OVIO range.

Ovio-collection.com is an e-commerce shop provided by Optimum Medical allowing UK customers to purchase the OVIO range online.

Optimum Medical is a trading name of Optimum Medical Solutions Ltd.

Place of registration – England and Wales
Company registered number – 6779883
VAT number – 944 0333 043

How do we collect information from you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and service that we think may be of interest to you.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, your telephone number, IP address, which products that you ordered, and information regarding what pages are accessed and when.

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions as explained below.

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

How is your information used for marketing purposes?

We would like to send you information about our products and services which may be of interest to you. If you have consented to received marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes then please contact hello@ovio-collection.com.

We review our retention periods for personal information on a regular basis and we will hold your personal information on our systems only for as long as deemed necessary or until you request deletion (unless there is a legal or regulatory reason to keep the information for longer).

Who has access to your information?

We will not share your personal data with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings with your consent). These third parties have been carefully selected and we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond those working on behalf of Optimum Medical for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you’re ordering products through our website, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information?

The accuracy of your information is important to us.

If you are a previous customer, you can log in to your Account using your username and password in order to access the personal data which is held by us. You can make changes directly on the Account page if any of your information has changed.

Alternatively if you would like to update some of your personal information with us (for example if you have changed your email address, telephone number or address) please email us at hello@ovio-collection.com and one of the team will be more than happy to update our system.

Please contact hello@ovio-collection.com in order to request a copy of the information which Optimum Medical hold about you. Please be aware that we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.

What security measures are in place to protect my personal data?

When you give us personal information, we take steps to ensure that it’s treated securely.

OVIO customers can be reassured that any sensitive information (such as credit or debit card details) are encrypted and protected with SSL and your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Unless mentioned, other non-sensitive details are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information that you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites that you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you visit our website as a result of clicking a link in a third-party site, we are not responsible for the privacy policies and practices of the owners and operators of that third-party site and we recommend that you check the policy of that third-party site.

Transferring your information outside of Europe.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Review of this policy.

We keep this policy under regular review. This Privacy Policy was last updated in May 2018.

Contact us.

For more information about this Privacy Policy or if you have any related questions, please don’t hesitate to get in touch with us using the details below. If you have an unresolved complaint, you also have a right to contact the Information Commissioner’s Office (ICO).
Data Controller

Contact Details
Optimum Medical
+44(0) 845 643 5479

Optimum Medical
Tennant Hall
Blenheim Grove